Exchange and Return Policies
If customers change their mind and decide to cancel the order, please contact us within 96 hours from the date of purchase. Unfortunately, we will not be able to accept cancellations or change of orders after 96 hours from the date of order. A restocking fee of 500,000VND will be applied. Cancellations after 96 hours will be subject to a charge equivalent to 30% of the items’ total value.
In case the products do not meet customers’ requirements (regarding the size, the match with other furniture…), please contact us within 3 days from the delivery (sales receipt and delivery note is required) for exchange. Customers can change to other products at a higher price, otherwise, the difference in amounts will not be refunded.
In case of payment by Installment payment, the current Installment payment terms will also be applied. There is no money refund or cancellation for Installment transaction after the transaction has been successfully converted to an Installment transaction by the Bank.
The exchange is only applicable to furniture that are not in use or damaged conditions and must be in their original package along with the original Receipt and Delivery Note.
Each Sales Receipt is allowed to change once, any extra fees regarding the exchange is paid by the customers. We are unable to accommodate Exchange for all items. Please note that the following items are not eligible:
- Products described as “Made to Order”,
- Discounted items during Promotion event including but not limited to “Final Sale”, “Final Markdown” or any form of Clearance Sale,
- Display items
- No money refunded.
We do not accept refunds in cash for products bought with vouchers.