Dealing with unhappy customers can feel like a thankless task. Things can go wrong at any moment, often with little advance notice. Customers write in and demand solutions, even when all possible solutions feel out of reach. Some complaints are seemingly unfixable.
If a package is damaged, or the wrong product is shipped, the customer has to wait for a resolution and they are categorically not getting what they paid for. When upset customer contact you about these issues, what can you do?